Terms/Conditions of Service Agreement

1. Terms and definitions

1. 1.1. Alt-coin.cc - this service is an online platform that uses Internet for digital exchange services.
2. 1.2. User is any individual who has agreed to the terms and conditions offered by the Service and accepted this agreement.
3. 1.3. Application – is the information submitted by the User using the online means of the Service, indicating his intention to use the services of the Service on the terms proposed by the Service and specified in the conditions of the application.
4. 1.4. A transaction is an operation that entails the transfer of a digital currency from one holder to a transaction using cash.
5. 1.5. Transaction rate is the value relationship between two currencies, fixed for a certain period of time.
6. 1.6. Agreement - is the digital currencies transfer contract between the Parties concluded on the terms and conditions for the provision of services by the Service.
7. 1.7. Card verification is checking that the card belongs to its owner.
8. 1.8. Funds - transfer of an electronic asset or electronic money from the payer to the recipient.
9. 1.9. The Destination Tag/Memo is an additional address characteristic required to identify the recipient beyond the XRP/XLM wallet address on a centralized exchange or wallet.
10. 1.10. Receipt (check, statement of transactions) - serves as confirmation of the transfer and contains the necessary information about the transfer, including the transfer number and a link to the banking partner. For transfers in certain currencies, the receipt will also contain a unique number for tracking the transfer in the recipient bank's system.

2. The subject of the agreement and its entry into force

1. 2.1. The subject of this agreement are digital currencies exchange services, carried out by order of the User, as well as other services described on the website of the Service.
2. 2.2. The Agreement is considered accepted once the User has submitted its Application, which is an integral part of this agreement. Every submitted User’s application is a new Agreement with the new terms and conditions at the time of application.
3. 2.3. This agreement comes into force from the moment the User completes and submits the Application and is assigned an individual application number.
4. 2.4. The date and time, as well as the conditions of the Application are fixed by the Service automatically at the time of completion and submission of the Application and the assignment of an individual application number.
5. 2.5. This agreement is terminated from the moment the User receives funds or digital currencies in the amount provided in the conditions of the User's Application, or from the moment the application is canceled.
6. 2.6. The Service reserves the right to unilaterally make changes to this Agreement without a corresponding notice to the User, but with the obligation to public of the most current version of the Agreement on this page.

3. Privacy Policy

1. 3.1. Privacy Policy - a mandatory requirement for the site administration not to disclose to third parties or distribute personal data without the consent of the subject of personal data, unless otherwise provided by federal law.
2. 3.2. We receive, collect and store any information you enter on our site. In addition, we collect the IP address used to connect your computer to the Internet; login; email address mail; password; as well as purchase history.
3. 3.3. We also collect personal information (including name, email address, password, communication channels); payment information (including bank card information). To be able to send general or personalized notifications and promotional messages to our visitors and users.
4. 3.4. To create aggregate statistics and other aggregated and/or derived non-personal information that we or our business partners may use to provide and improve our services; To comply with applicable laws and regulations.
5. 3.5. We may contact you to notify you about the status of your account; troubleshoot problems with your account; resolve the dispute; find out your opinion using a survey or questionnaire; send news about our company; or for any other reason, to comply with our user agreement, applicable national laws and any agreement we may enter into with you. For these purposes, we may contact you by email, telephone, text message or post.
6. 3.6. The transfer of personal data of clients, as well as details of transactions carried out by them, can be transferred by a court decision or an official request received in writing from the authorities. At the same time, the confidential status of such data will be maintained.
7. 3.7. If you would like to delete any personal information we have about you, you can write to us at - [email protected].

4. Policy against illegal transactions and money laundering

1. 4.1. The alt-coin.cc service adheres to the above policy to ensure the safety of users involved in the further acquisition of digital assets, as well as to combat money laundering of illegally obtained funds - a mandatory requirement for the site administration not to disclose to third parties or distribute personal data without the consent of the subject of personal data, unless otherwise provided by federal law.
2. 4.2. We recommend checking your cryptocurrency address and transactions for high risk through the specialized AMLBot service. This will help you avoid possible problems when transferring funds to other services.

5. Warranty and liability of the parties

1. 5.1. The alt-coin.cc service is not responsible for the User’s losses resulting from unlawful actions of third parties - a mandatory requirement for the site administration not to disclose to third parties or distribute personal data without the consent of the subject of personal data, unless otherwise provided by federal law.
2. 5.2. If the User provided incorrect details to which the Service was unable to send Funds, the User can provide the Service with valid details only by email from the email address specified when completing the application. Otherwise, the Service reserves the right to return funds to the source of receipt.
3. 5.3. If the User receives funds from the Service in an amount different from that specified in the application, the Service will consider this as an order from the User to recalculate and fulfill the application according to the actual amount received, without additional approval from the User.
4. 5.4. The time given to the User to pay for the application is 20 minutes. If the User fails to pay for the application within the allotted time, it is necessary to create a new application and make payment using the details specified in the new application. Direct payment to the details without creating an application is prohibited. It is prohibited to re-transfer or re-send funds to the details provided to the user in the application. In these cases, the Service does not guarantee the possibility of returning the spent funds to the User.
5. 5.5. The service guarantees compliance with the terms of this agreement.
6. 5.6. The Service guarantees the fulfillment of obligations to the User only within the limits of the amounts entrusted to the Service by the User to carry out the transaction.
7. 5.7. When making a transaction, the client undertakes to enter the correct details of the details from which he makes the payment. Otherwise, it risks being left without funds and a refund for the created and paid application..
8. 5.8. Please note - we do not accept payments from legal entities. Applications paid by legal entities will not be executed. Also, when paying for an application after the expiration of the period issued for payment, verification of the card from which the payment was made may be required to confirm the payment. Transfers from SIM cards and other payment systems (MTS money) will also not be counted towards the payment.
9. 5.9. All personal and contact information that customer service provides in an application appears to be current at the time such applications are submitted. The reliability of such data should not be in doubt. If the client provided incorrect details, he himself is responsible for the loss of his funds.
10. 5.10. To avoid delays and problems with processing your application, please make sure that your receipt contains all the necessary information:
11. 1) Payment status: must be indicated as "successful" or "completed".
12. 2) Date and time of transfer: Be sure to indicate the exact date and time of the payment.
13. 3) Transfer Amount: Enter the amount that was transferred, especially if it is a cross-border transfer (in the currency of transfer).
14. 4) Detailed information about the recipient (recipient's phone number, full name and bank name). If any of these details are missing, the check will be considered invalid and will not be processed. It is recommended that you carefully check all details before filing an appeal.

6. Force majeure

1. 6.1. Neither the User nor the Service will be liable to each other for delays or failure to fulfill their obligations resulting from force majeure circumstances, including natural disasters, fire, flood, terrorist attacks, changes in government, civil unrest, as well as non-functioning of Payment systems, systems energy supplies, communications networks and Internet service providers - a mandatory requirement for the site administration not to disclose to third parties or distribute personal data without the consent of the subject of personal data, unless otherwise provided by federal law.
2. 6.2. If the application is completed, the Service is not responsible and does not compensate for losses if the User incorrectly specified the details when filling out the application. In this case, the Service does not undertake to take steps to return such funds. In the event that the User mistakenly made a transfer to details different from those provided by the Service to pay for the application, the Service is not responsible and does not compensate for losses and does not undertake to take actions to return such funds.
3. 6.3. Blocking a bank account. - If the User’s account is blocked as a result of an attempt to transfer funds from the User to the Service, the Service will make efforts to assist the User. It will also provide other details for payment of the application (if technically possible). At the same time, the User must understand that the Bank and bank employees, as well as their decisions and actions, are not within the competence of the Service, therefore the assistance provided by the Service can only be of an advisory, recommendatory nature - In the event that the Service account is blocked as a result of a transaction from the User, execution of the application may be suspended. The decision to renew or cancel an application is made by the Service unilaterally, individually in each specific case. Such a decision is possible only after the Service can verify the presence or absence of funds from the User.

7. Terms of payment systems we work with

1. 7.1. Bank payments are processed by the Service within 24 hours; if necessary, the Service may require verification of the client’s card (account) - a mandatory requirement for the site administration not to disclose to third parties or distribute personal data without the consent of the subject of personal data, unless otherwise provided by federal law.
2. 7.2. Perfect Money may delay transfers for more than 24 hours.
3. 7.3. According to the Qiwi offer, any payment made in this payment system can be stopped for additional verification by the Qiwi Bank Security Service. The algorithm by which payments are selected for verification is not disclosed. Thus, any of our transfers to the client and transfers from the client to us may be delayed for up to 48 hours. After the decision of the Qiwi Bank Security Service, the funds will either be transferred to the recipient or returned to the sender. The process is independent of us and every situation will be resolved one way or another. If the client’s transfer is subject to verification by the Qiwi Security Service, then after the transfer has passed the verification and reached us, the application is restored at the fixed rate at the time the application was created.
4. 7.4. If the amount of cryptocurrency sent by the User is less than the minimum specified on the site, then the client is given a refund minus the commission for the money spent by the service for the return.
5. 7.5. When sending funds to a Ripple wallet, you must specify the recipient's XRP address and payment identifier (tag), if one is necessary to identify the payment by the recipient. If the payment identifier (tag) is not specified by the user when placing an application, the Service considers that this parameter is not needed for the recipient of the funds and will send XRP without a tag.
6. 7.6. Bank transfers to Visa/Mastercard are credited instantly in most cases, but in some cases they can take up to 5 banking days.
7. 7.7. The service has the right to request a receipt to verify the client’s payment. On average, checking a receipt for a check ranges from 5-60 minutes. In rare cases, the check may take more than 60 minutes. In such cases, the service has the right to send to the details specified by the client, if he has not received any messages about a change of address. The service also has the right to request a bank statement for verification upon request.
8. 7.8. The service sends Bitcoin transactions with the recommended commission at the time of sending, if after sending the transaction the network commission has increased and the transaction confirmation time has increased, then the service is not responsible for this, because network commission cannot be predicted.
9. 7.9 Details are issued individually for each request. Re-payment to the same details will result in the loss of funds..
10. 7.10 The system of automatic blocking of applications paid in violation of the rules of the service, not through the LC of the bank, through third-party card-to-card transfer services, through services for withdrawing funds from SIM card balances, and other similar services. Most of these applications will be automatically blocked, applications will not be processed, and clients will be sent to an emergency on our side. Please take this fact into account when creating an application.
11. 7.11 The recipient and the sender of the payment on the application should not be different persons. Transfers from third parties are prohibited.
12. 7.12 The service has the right to request all the necessary evidence from the client necessary to identify your payment, if a transfer from 3 parties is suspected (Check and PDF extract, video recording from the bank’s personal account).
13. 7.13 Upon initialization of the refund by the client, a commission will be charged in the amount of the cost of receiving and sending funds.
14. 7.14 The Service does not bear any responsibility in case of errors, failures or any other problems arising on the side of payment systems, and the profit lost as a result by the User. The user also agrees that when paying an amount different from the amount specified in the application, the user may lose their funds, due to the specifics of the payment systems.
15. 7.15 If falsification of communication flows or a negative impact on the normal operation of the Service’s program code is detected, the execution of the user’s application is suspended, the funds are frozen, and a verification procedure is introduced. After successful completion of verification, the application parameters are recalculated in accordance with current conditions. If the user does not agree with the recalculation, the electronic asset or funds are returned to the payer’s bank details.
16. 7.16 Information on the terms of consideration of disputes on payments in the payment system:
17. If the client applies with a check issued more than 7 days ago, such a dispute will not be accepted for consideration. We recommend that you promptly contact the support service if your payment has not been processed within 24 hours. Please note that due to the peculiarities of the payment system, it will be impossible to identify such a payment.